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Support

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your back.

HammerTECH clients have multiple ways to reach us. Pick the fastest path for your situation.

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How would you like
to reach us?

📞
Fastest Response
Call or Text

For urgent issues, call or text us directly. Our team is standing by to help you get back to work fast.

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✉️
24hr Response
Email Support

Send us your issue by email. We'll respond within one business day and get a plan in place.

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🖥️
Remote Access
Remote Support

Allow our team to securely connect to your computer and resolve issues without an on-site visit.

Request Session
Phone / Text
(808) 234-2482
Email
support@hammertech.us
Hours
Mon–Fri 8am–5pm HST
Emergency: 24/7
FAQ

Common questions.

You can call or text us at (808) 234-2482, email support@hammertech.us, or use the contact form on our contact page. All requests are logged and tracked in our ticketing system.
For critical issues affecting your business operations, we aim to respond within 1 hour. For standard requests, we respond within 4 business hours. Emergency support is available 24/7 for managed IT clients.
Absolutely. We provide remote support via phone, screen share, and remote desktop for users in the field. For hardware issues on site, we can dispatch a technician to your location across Oahu.
Yes. We know that accounting deadlines and project close-outs don't always happen during business hours. Managed IT clients have access to emergency support for critical application issues 24/7.
We'd love to help. Reach out through our contact page and tell us about your situation. We offer project-based support for non-clients, and we're happy to discuss becoming your full-time IT partner.